At Retina Opticals, we strive to ensure that your products reach you in the fastest possible time frame. All our products are tailor made for customers and the process includes multi-level quality checks & sanitization for a safe & secure dispatch every time.

You will also receive confirmation via Email/SMS once your orders are dispatched from our warehouse. The base timelines are given below:

• Express shipping is applicable only on Prepaid orders
• Valid on all power ranges
• Delivery timelines start post prescription confirmation
• Mentioned date is tentative & subject to change.

• We’ve partnered with third party logistic service providers to manage product delivery. There may be certain areas / pin codes where the logistic partners have less reach/network. Hence, we urge our customers to check their pin code for serviceability at the time of order placement.
• Customers are requested to provide accurate, complete and correct shipping address aided with identifiable landmark for a hassle-free delivery. In failure of the same, the delivery & its timeline might get affected. In case the delay arises due customer’s unavailability / incorrect or incomplete details etc. Retina Opticals will not be held liable for the same at any given point in time.
• Certain conditions might result in delayed deliveries e.g.: Political restrictions/disruptions, Logistic issues/technicalities beyond the purview of Retina Opticals, Unsuitable weather, & other unforeseen circumstances.
• Retina Opticals shall make reasonable efforts to inform customers about the anticipated delay (if any) via Email / SMS.
• Post order dispatch, the customers are provided with a valid AWB / tracking number, that may / may not be subject to inconsistencies of time-lags arising at the end of the logistic partner.

^*For Rural pin codes served by India Post, the delivery may take up to 30 days.

In case you have any further concerns, feel free to connect with our customer support team at su*****@re************.com or contact us at +91-9706860409 / +91-8638950226.